NetXpress

Complete Order

What is the Complete Order page?

How do I complete an order?

How to use Schedule Options when ordering.


What is the Complete Order page?
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This page allows you to finalise your order and is brokendown into 3 parts; Order Details, Review & Submit and Confirmation. When you click on this link, your default reference, contact and delivery details are displayed for you to check and change if necessary.

Note: It is important that these details are correct so that Staples can contact the correct person about your order, should this be needed.

Screenshot of the Complete Order page
 

Order Reference: In this field you type a meaningful reference so that you and other people in your organisation will know what the order is regarding.

Credit Card Entry: Click this button to access our secure Credit Card entry page.

Person Placing Order: This displays the Users name, this must be completed when ordering Liquor.

Note: This field will only be displayed when a liquor product has been ordered.

Date of Birth: This displays the Users Date of Birth, this must be completed when ordering Liquor.

Note: This field will only be displayed when a liquor product has been ordered.

Recipient Name: This displays the Recipients name, this must be completed when ordering Liquor.

Note: This field will only be displayed when a liquor product has been ordered.

Name: This is the name of the person that is to be contacted regarding the order. This can be your name or someone else's name in your organisation.

Email: In this field you type the email address of the person that is to be receive the confirmation email. This can be your email address or someone else's email address in your organisation.

Telephone: In this field you type the phone number of the person that is to contacted about the order. This can be your phone number or someone else's phone number in your organisation.

Mobile: In this field you type the mobile number of the person that is to be contacted about the order.

Facsimile: In this field you type the fax number of the person that is to be contacted about the order. This can be your fax number or someone else's fax number in your organisation.

Customer Support Comment: Order comments will divert the order to a customer support representative. This field should only be used if necessary. (eg. "Phone Mary on 8765 4321 about the special product").

Delivery Instructions: Delivery comments are printed on the delivery docket for the attention of delivery staff. (eg. "Press button at dock 5 and ask for Brett").

My Order Notes: This is a space for "Post-it Note" type messages for the attention of your order approver, or for your own reference.

Delivery Address: This displays the current delivery address.

Edit button: Clicking on this button will enable you to edit the Delivery Address.

Schedule Options: The schedule options will let you determine what type of order you want to place, as described below:

Normal Order: Once Only - this is a standard once off order, not to be recurring.

Forward Order: To be processed in the future - this option will allow you to select a date in the future of when you would like your order sent through. The order will not start processing with our warehouse until this date. Standard delivery times will apply after the order is sent through to the warehouse.

Standing Order: To be processed periodically in the future - this option will allow you to create a recurrance of your order, eg. to be ordered weekly, monthly, etc.

Continue button: Clicking this button will save your details and display a screen similar to the following.


How to use Schedule Options when ordering.
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Prerequisite: You must have the Complete Order page open.

Normal Order:

  1. Select Normal Order to continue with your standard non-recurring order.
  2. Click the Continue button.
  3. You will then be taken to the Purchase Order page.
    If your order requires approval, click the Request Approval button.
    If your order does not require approval, click the Submit Order button.

Forward Order:

  1. Select Forward Order to continue with setting a forward order date for your non-recurring order.
  2. Click the Continue button.
  3. You will then be taken to the Forward Order page.
    Select the date of when you would like your order sent through. This is the date when your order will be sent through to our warehouse for processing. Standard delivery times will apply after order processing.
  4. Click the Continue button.
  5. You will then be taken to the Purchase Order page.
    If your order requires approval, click the Request Approval button.
    If your order does not require approval, click the Submit Order button.

Standing Order:

  1. Select Standing Order to continue with setting the options for your recurring order.
  2. Click the Continue button.
  3. You will then be taken to the Standing Order page.
    Select the Recurrence Pattern. You can select a Weekly or Monthly recurrence, and the day on which you want this recurrence to happen.
  4. Select the Range of Recurrence. You can select the start date and end date for your order recurrence.
  5. Click the Continue button.
  6. You will then be taken to the Purchase Order page.
    If your order requires approval, click the Request Approval button.
    If your order does not require approval, click the Submit Order button.

How do I complete an order?
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Prerequisite: You must have the Complete Order page open.

  1. Ensure all mandatory fields (marked with an asterisk * ) are complete and correct,
    and that the correct delivery address is displayed.
  2. Click the Continue button.
  3. You will then be taken to the Purchase Order page.
    If your order requires approval, click the Request Approval button.
    If your order does not require approval, click the Submit Order button.

Your order will now be processed by the Staples warehouse nearest the delivery address.