Corporate Express recommends that customers use Internet Explorer 5+ or Netscape 6+. If you need to download either of these free of charge from the Internet, click on the appropriate one and then follow the prompts. NetXpress will also work with Opera, Mozilla and Links.

NetXpress is a web based ordering system. You need to install a web browser, enable cookies and JavaScript and adjust the cache settings so that it checks for updates with each page access. Your proxy and/or firewall will need to allow at least port 80 (http) but desirably port 443 (https/SSL) through especially if credit cards are to be used.

We recommend that users have internet email access although it is not absolutely necessary. It is used for things such as notification of order status (including approval/declined) and NetXpress specific issues from time to time.

You will need access to the following sites:

• http://netxpress.biz (or http://netxpress.co.nz for New Zealand customers)
• https://netxpress.biz (or https://netxpress.co.nz for New Zealand customers)
• http://image.netxpress.biz (or http://image.netxpress.co.nz for New Zealand customers)
• http://www.ce.com.au/

We recommend the use of a proxy server with access list and password capability so that most users are limited to accessing the sites you give them and a password is required to access all other web sites.

Credit card details are not stored on the NetXpress database except while the order is being completed. Login and credit card information is transmitted securely (if using SSL) whilst all other pages are transmitted without encryption for speed.

NetXpress is protected by our Internet firewall to prevent unauthorised access. Access is given for the sole purpose of trading with Corporate Express. Email addresses stored within the NetXpress database are used only for NetXpress and Corporate Express.

This means that either you have logged in incorrectly more than 6 times, or you have not logged in for over 12 months. Because of this, your username has been disabled.

You need to contact your Group Administrator or the NetXpress Helpdesk on 1800 812 198 to reactivate your username.

This means that you have incorrectly entered either your username or password. Please try logging in again using your correct username and password.

If you have forgotten your password you will need to contact your Group Administrator or the NetXpress Helpdesk ( 1800 812 198 ) who can reset it for you.

Remember that your password is case sensitive.

Contact your Group Administrator or the NetXpress Helpdesk on 1800 812 198 and they can reset it for you.

This is because you are able to order for more than one account. Select an account code to create an order. If you look at My NetXpress - Settings the Account Codes that you are able to order for will be listed.

Yes you can. If you Browse or Search for a product the price will be displayed. Also if you decide to order the product you can enter a quantity and click the Add to Order button and an order will automatically be created for you.

Links are underlined text. Clicking on one of these will take you to a specific place on a page or display a new page.

The links on the left hand side of the page allow you to navigate through NetXpress. You are always only one click away from entering a different NetXpress page.

Related Topics list other help information that is linked to the current help topic you are viewing. For example if you have the Browse Catalogue help page open, you may wish to learn other ways to add products to your order. The related topics will display links to these.

No, once an order has been deleted you are unable to retrieve the order. You will have to create a new order.

Make sure that you try searching for it using different keywords. If you still can not find it call 13 26 44

This message means that you have been restricted from accessing this product. Contact your Group Administrator or the NetXpress Helpdesk to discuss options.

This means that the product code does not exist on the product database. Try to find an alternate product by searching using keywords.

Xpress Forms are lists of the most frequently ordered products by you and your cost centre. They may also be a list of regularly ordered products predefined by you or your organisation.
There are four different ways of using the Xpress Forms page, these are: My Top Ten products, Cost Centre Top Ten products, Categorised Xpress Form and Entire Xpress Form.

The Frequent Orders function allows you to easily create and maintain order templates for predefined types of orders. An example of a frequent order could be a "new starters pack", which contains all of the products to be ordered for new employees and can contain any of the products in the catalogue. When you want to repeat a Frequent Order you simply select the name, either by clicking the check box or on the link.

Frequent Orders can become a powerful ordering mechanism for you, especially where you have regular order cycles for various products. Frequent Orders can be shared between others in your organisation, or kept private for your use only. Organisation wide frequent orders can be created by your group administrator.

Yes, you can have one or more people setup as Approvers. You can change a users settings to specify the situations when an order is to be sent to an Approver before it is received by Corporate Express.

Yes you can. If you do need to make changes to an order you can reclaim the entire order (assuming it has not been approved yet) and then resubmit it for approval. If you reclaim an order, the Approver will be notified of this by email.

Approvers are not permitted to edit orders sent for approval. They can only approve or reject orders. If you need something changed on the order, you should reject it and include the reason why. The creator of the order can see what changes need to be made before they send it for approval again.

You can do this online. NetXpress has an online tracking function. If you know the order number enter it in the Track Order Number box at the top of any page. Otherwise you will need to call up the order in Order History and click on the track link. Orders can only be tracked for three months from the date submitted.

Receipt Orders allows you to check off your order as it arrives. It is a good way to track the products on your order if you are waiting for back ordered products to arrive.

You need to obtain a Return Authority from Corporate Express. You can do this using the Online Returns feature found under the Support menu or by calling Customer Support on 13 26 44

A .csv (comma separated values) file is a file format used as a portable representation of a database. Each line is one entry or record and the fields in a record are separated by commas. You are able to create a .csv file in Microsoft Excel which you can then paste into the Bulk Add page.

We are required to so by relevant Liquor laws.

No. The legal requirements in respect of the sale of Liquor over the Internet, telephone, facsimile or mail make it an offence for a minor to order Liquor via NetXpress.

No. The legal requirements in respect of the sale of Liquor over the Internet, telephone, facsimile or mail make it an offence to deliver Liquor to a minor.

Corporate Express is committed to working with our customers to maintain and preserve the earth's natural resources. By raising environmental awareness, offering alternative products and developing programs to reduce waste, we aim to incorporate environmentally responsible activities into our daily lives.

EarthSaver product

In order for products to be categorised under the EarthSaver classification, suppliers need to have signed CE's Ethical Sourcing Policy and meet one or more of the following criteria.

• Products that contain at least 20% of recycled materials in the original manufacture
• Products that are manufactured to IS014001 or equivalent environmental management systems
• Products that do not harm or degenerate the environment while in use (e.g., bio-degradable)
• Products that have at least 70% recyclable or bio-degradable content when they reach their end of life

These products have been selected because they help minimise negative impacts to the environment.

The Corporate Express EarthSaver product range includes:

• Laser / Copy Paper
• Remanufactured Toner Cartridges
• Writing Pads
• Post-It Notes
• Envelopes
• Computer Cleaning Products
• General Stationery

"Call" means price on application. The cost price of this product is not maintained by Corporate Express. If you submit an order for a "Call" product, Corporate Express will contact the supplier to determine the current price. A Corporate Express representative will then contact you with this price for consideration. Should you wish to know the price prior to submitting the order, please call 13 26 44.

N/A stands for "not available/applicable". You may see it in any of the following circumstances:

• Our backend system is currently unavailable and therefore pricing cannot be displayed right now. You may submit your order and view the correct price when you receive your invoice/delivery docket with your goods.
• Prices are not applicable to your account. Please contact your Group Administrator or Account Manager if you wish to discuss your options
• A delivery charge does not apply to this order