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Online Returns


What is the Online Returns page?

How do I return a product?


What is the Online Returns page?
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To return a product to Staples, navigate to the order you placed.

Screenshot of the Online Returns page
 

To do this:

  1. Click Orders > Order History
  2. Locate the relevant order and click View Details »
  3. Click Online return

Please note:

  • Online return has to be submitted within 30 days of delivery.
  • All returns are governed by our Returns Policy
  • An online return must be approved by Staples. You will be notified by email.
  • If you encounter any problems, please contact Staples Customer Service on 13 26 44


How do I return a product?
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Once the Invoice number has been selected the following page will be displayed.

Screenshot of the Online Returns page

Select the product(s) that you wish to return by clicking the corresponding Return check box and selecting a reason from the "Reason for Credit" dropdown list.

Note: If you are returning less than what was delivered of a product, make sure that you change the quantity amount that corresponds to the product.

Please check that your contact details are correct.

From the drop down list select the reason for the return. There are 4 options, these are: Incorrectly ordered, Not what I ordered, Faulty/Damaged goods and Over Ordered.

Once you have selected the appropriate product click the Confirm button at the bottom of the page.

The following page is displayed.

Screenshot of the Online Returns Credit page

If all details are correct click the Submit button.

Note: If the details are not correct click your browsers Back button.

You will receive an email from a Customer Support Representative once your request for return has been processed.

This email will contain a Return Authority number (RA number). This RA number should be attached to the product and quoted in any further contact with Staples regarding your returned goods.

If there are any issues with the return that need to be discussed with you, a Customer Support Representative will contact you by phone.