NetXpress

User Guide


Section 1: Welcome to NetXpress

Section 2: The NetXpress pages

Section 3: How do I place an order using NetXpress?

Section 4: NetXpress security and Cookies

Section 5: Enabling cookies

Section 6: Glossary of Terms

 
Welcome to NetXpress
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NetXpress is an Internet based ordering system that enables you to buy your office and computer supplies via any web browser, making ordering simple and efficient.

This User Guide provides basic information regarding NetXpress. For more information please refer to the context sensitive Online Help. You will find a help button (like this one: ) at the top of every page.

 
The NetXpress pages
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This area is known as the welcome page. Clicking or hovering over the links takes you to other functions offered by NetXpress.

Screenshot of NetXpress explaining different parts of the page

Searching for a product can be done by selecting a category from the Shop by Category drop down.



Searching can also be done by entering a key word into the search field.


Products can be added to the basket by selecting the quantity and "Add to Cart"
By selecting a product's name, the Product Detail page is displayed

 
The cart contains information such as the Order Number, the latest 5 products added to the order, quantity of each product and the price (if logged on)
Proceed to Checkout to review and complete your order.
 
How do I place an order using NetXpress?
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Using Google Chrome, Internet Explorer, or Firefox,
open the web page: http://netxpress.biz
 
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Enter your Username details, select your country
(your password must be at least 6 characters)
Methods of adding products to your order
  Browse Catalogue
  Search Catalogue
  Xpress Forms
  My Lists
  By Product Code/Bulk Add
  Special Products
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Add Products
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Complete order from the View Current Order Page
Select name and delivery address
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Are you happy with your purchase?
 
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Yes
Submit Order
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No
Refer to Help
 or View Current Order
NetXpress security and cookies
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NetXpress uses a secure login. This means your Username and Password are encrypted to prevent anyone from seeing them as they are transmitted. Once your details are confirmed, NetXpress places a cookie (like an electronic post-it note) on your computer to identify it. NetXpress then returns to standard mode, which is much faster.

Your browser must have cookies enabled for NetXpress to function. The cookie will remain on your computer while you are logged in to NetXpress. Once you logout, it will be removed automatically.

Note: Internet Explorer 4 does not use the word cookies but talks about putting information on your computer. This is the same as a cookie, and you will need to select yes.

Enabling cookies
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To establish if your browser has cookies enabled you can check your browser settings. For example, in Internet Explorer 5.5 you would click Tools from the menu and then select Internet Options - Security Settings and then click the Custom Level button. This will open a new window. Scroll down to the Cookies section and ensure Allow per-session cookies is enabled. Then click the OK button to save these changes.

If you do not have access to change your Internet Options you will need to contact your organisation's System Administrator.

Glossary of Terms
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Back Button Order Number
Cost Centre Order Reference
Customer Support Representative Order Tracking
Delivery Note Number Product Code
Helpdesk Password
NetXpress Receipting
Online Returns Special Products
Open Orders Username
Order Approval Xpress Forms
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Back Button
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The back button on your browser will normally take you back to the previous page. In certain sections of NetXpress, you will see an additional Back button. If you would like to go back to the previous page and you see one of these buttons, you should use it instead of your browsers back button. The reason for this is that some information is passed through from your browser and pressing the back button on your browser may send the wrong information.

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Cost Centre
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A billing system designed to break large Staples customers into groups responsible for their own expenses. On the consolidated end of month invoice, each of these Cost Centres will be itemised separately. Examples of a Cost Centre could be a work group, team or department. Cost centres would receive either priced or unpriced delivery dockets with their deliveries.

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Customer Support Representative
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A Customer Support Representative is a Staples staff member that can help you if you experience problems using NetXpress or need to find out more about a product or order. They also may call you regarding your order from time to time.

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Delivery Note Number
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When your order is delivered you will receive a Delivery Note Number. If you wish to use the receipting function this number can be used.

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Helpdesk
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When you are using NetXpress and have difficulty, call the Helpdesk staff on 1800 812 198 . The Helpdesk can also be reached by emailing netxpress@staples.com.au .

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NetXpress
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NetXpress is an Internet based ordering system that enables you to buy your office and computer supplies via any web browser. It can be customised to support the customer's objectives.

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Online Returns
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This function is available for you to use if you need to return a product to Staples. It is located under the support menu. A Customer Support Representative will contact you with a Return Authorisation (RA) number.

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Open Orders
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An open order is one that has not yet been submitted to Staples. There is no limit to the number of open orders that can be worked on simultaneously. They are all saved automatically. These orders can be completed at a later time by selecting one, clicking Complete Order, following the prompts and clicking Submit Order.

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Order Approval
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Some customers may need to seek approval for orders from their management. NetXpress provides a simple system for this. Enter your order normally and when you complete the order it will be submitted automatically for approval. Managers will be notified of orders awaiting approval via email and can review them at their leisure.

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Order Number
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This is a unique number given to each order that is created. It is always prefixed by NET.

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Order Reference
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This is an optional reference you can attach to the order. It will be linked to the NetXpress order number as an additional means to identify your order.

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Order Tracking
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Order Tracking allows you to follow your order from the time it arrives at the Staples warehouse to the time of dispatch on a delivery van.

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Product Code
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Product Codes are assigned to each product within NetXpress. Your company may have its own codes which are incorporated into the system. If this is the case they can also be used as equivalent codes. The codes on NetXpress are identical to the hardcopy catalogues.

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Password
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Your password must be entered with your username when accessing your NetXpress account. It protects your NetXpress access and should be handled with care and not disclosed to anyone.
See also Username.

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Receipting
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Receipting enables you to check off your products once you have received delivery.

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Special Products
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A Special Product is generally non-standard stock not kept in our warehouse, and therefore not visible on NetXpress. Enter as much information as possible regarding the product. Specify the quantity you require. Entering a price is optional.

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Username
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Your username identifies you when accessing NetXpress. This will be given to you by Staples.
See also Password.
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Xpress Forms
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The Xpress form is a list of products which can be accessed easily and quickly (like a shopping list). Common lists include your most regular-ordered products or contracted items. Some users may be limited to using the Xpress Form only.

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